PonyCaps Shipping Policy

At PonyCaps, we strive to ensure your orders reach you in a timely and efficient manner. Please review our shipping policy below:

Processing & Handling Times
All orders go through a handling and processing period before shipping. Standard processing time is 1–3 business days. During peak periods or high-demand seasons, processing may take longer.

Shipping Times
Estimated delivery times are as follows: U.S., U.K., Europe, Australia, and Canada: 3–20 business days. Rest of the world: 5–28 business days. Please note that shipping times do not include handling times. Delays may occur due to high order volumes, customs processing, or unforeseen circumstances.

Customs, Duties & Taxes
We ship all orders directly from our fulfillment center in China. For international orders, including shipments to the United States, customers are solely responsible for any applicable customs duties, taxes, or import fees imposed by their country. PonyCaps is not liable for these charges or for delays caused by customs processing. If you choose not to accept delivery of your order due to customs fees or taxes, please note that we will not issue a refund or accept a return.

Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Tracking Information
Once your order is shipped, you will receive an email with tracking details. Please allow up to 4 days for tracking updates to appear in the system.

Address Accuracy
Please ensure your shipping address is entered correctly at checkout. PonyCaps is not responsible for delays or lost packages due to incorrect or incomplete address details.

Delivery Issues
If your package is marked as delivered but not received, please contact the carrier directly for assistance. PonyCaps cannot be held responsible for lost or stolen packages once they are marked as delivered.

Shipping Restrictions
Some items may be subject to shipping restrictions based on local regulations. If an issue arises with your order, we will notify you as soon as possible.

Need Help?
If you have any questions or concerns regarding your order, please contact our support team via our Contact Form.